FAQs
When will my order ship?
Our standard processing time for orders is between 1 to 7 business days, depending on order volume. Standard shipping time within the continental U.S is another 3-7 business days. Processing time does not include weekends and holidays.
You will receive an order confirmation email and then a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.
When Will I Receive My Tracking Number
You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.
International Shipping Fees
International orders may occur customs and duties fees which are not included in the purchase price or in the cost associated with shipping.
The Faudoas Effect is not responsible for these fees; they are the sole responsibility of the customer. Your package will be subject to holding and potentially returned to us if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering.
Do You Ship To P.O Boxes
We only ship to P.O. boxes when using standard shipping. You must enter a valid residence, company or hotel address for a successful delivery.
What Type Of Payments Do You Accept
We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay. To avoid extra shipping time. Please text (954)570-1252 with your full name, order, address for your order to be sent & send full Zelle payment +shipping fee to: thefaudoaseffect@gmail.com.
Why Is My Transaction Not Going Through
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.
Why Did Customer Care Email Me To Verify My Order
Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.
Does The Faudoas Effect Store My Card Information
We never store your credit card information, unless you sign up for a product/service that has a reoccurring subscription. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.
What is The Faudoas Effect's Charge Back Policy
When placing an order with The Faudoas Effect online or in salon, customer agrees to the following Charge back policy.
Customer agrees that The Faudoas Effect is not responsible for any lost, stolen, or damaged items during transit. Customer agrees to purchase Route Package Protection as insurance, otherwise, in cases where items are lost, stolen, or damaged during transit, the customer agrees they will file a claim directly with the shipping carrier in order to be refunded. The Faudoas Effect will not be held responsible, and customer agrees that a charge back against The Faudoas Effect will not be filed in cases where packages are lost, stolen, or damaged during shipping. Failure to abide may result in a lawsuit.
Customer agrees that in cases where they are not satisfied with the quality of products received, The Faudoas Effect will accept returns in accordance with the stated Return and Exchange policy. Customer agrees The Faudoas Effect will not be responsible for processing returns and exchanges outside of the 7-day and customer will not file a charge back when return and exchanges are not honored outside of the 7-day policy. The Faudoas Effect is not responsible for any fees charged by carrier for any returns.
Customer understands that once they have filed a chargeback against The Faudoas Effect, they will be barred for placing any future orders or requesting hair appointments online or in-salon. Any future order customer places after filing a chargeback will be immediately canceled. Any charge back may result in a 5,000 lawsuit against you.